Delays in identity verifications

Incident Report for Coinbase

Resolved

This incident has been resolved.

Posted Jun 03, 2020 - 13:49 PDT

Update

We are continuing to work on a fix for this issue.

Posted Jun 03, 2020 - 13:49 PDT

Update

Due to the impact of COVID-19 we are experiencing slower than normal response times processing identity verifications

Posted Mar 21, 2020 - 15:20 PDT

Identified

The issue has been identified

Posted Mar 21, 2020 - 14:00 PDT

Investigating

We are experiencing delays in processing identity verifications

Posted Mar 21, 2020 - 12:04 PDT

This incident affected: User Proofing (ID verification).